How do you reconcile the benefits of the new digital economy with all the ways it has made consumers vulnerable to fraud?
In partnership with Propeller Insights, Marqeta conducted a survey of 4,000 consumers across the US and UK to get a sense of how affected they’ve been by fraud, how concerned they are, and how they want their banks and financial services to respond to this threat.
- 1 in 5 people surveyed said they had a fraudulent transaction in the past 12 months
- 59% said they did not accept fraud as part of a digital economy
- 55% said they worried frequently about fraud when buying something online
US hit hardest by fraudsters
We surveyed consumers in the US and UK and Americans were 21% more likely to have been victims of fraud, including being repeat targets, compared to the UK.
Consumers are fed up with fraud
The survey shows that consumers do not accept fraud as part of the digital economy and are looking to their banks for more protection.
The COVID-19 effect: how will financial services respond?
With digital orders on the rise during quarantine, we’re more vulnerable than ever, giving payments innovators the opportunity to provide a new experience to consumers.